Agency Support & Dispute Center
We're here to keep your campaigns on track, resolve disputes, and assist with account operations.
Agency Desk Email
Average First Response: < 2 hours during business hours
Operating Hours
Operational Hours: Mon - Fri 09:00 - 18:00 (WIB / SGT / MYT)
Jakarta · Kuala Lumpur · Singapore
Order Dispute Mediation
If a deliverable does not match the agreed brief or revisions stall, agency admins intervene directly.
Binding agency arbitration within 24h
Frequently Asked Questions
How does escrow payment protection work?
Client funds are locked upon checkout in platform escrow. Payment is released to creator only when deliverable is approved by client or resolved by agency mediation.
What happens if a creator misses a deadline?
What happens if a creator misses a deadline? If a creator is unresponsive past the agreed delivery deadline, the client can request cancellation and receive a full 100% escrow refund.
How do revision limits work?
Each service package specifies an exact revision limit. Extra revisions beyond the package scope require a supplemental order or admin mediation.
Who owns the intellectual property of completed deliverables?
Upon complete escrow release to the creator, full commercial usage rights for the specified deliverables transfer to the client according to the Client Agreement.